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Our client, a company operating in the International Business Centre of Madeira, is recruiting a Customer Service Advisor to join their team in Funchal, Madeira.

The company is a fast-growing online marketplace for the exclusive fashion market, is looking for someone who is customer driven and passionate to be part of a team who wants to make a difference by creating value for our customers and making our service outstanding. The role will report directly to the Customer Service Manager.

 

Desired skills and experience

  • High school diploma
  • Fluent in English (mandatory), other languages is a plus;
  • Proficient in the use of IT systems, good knowledge of Excel/Google Sheets;
  • Experienced in customer service (1 year) optional;
  • Effective verbal and written communication skills;
  • Team player;
  • Attention to detail;
  • A can-do attitude;
  • Having a passion for helping people;
  • Ability to work under pressure;
  • Ability to multitask, prioritise and manage time effectively;
  • Adaptability and ability to present solutions with passion

 

The company is looking for someone who is capable of:

  • Maintaining a positive, empathetic and professional attitude towards customers at all times;
  • Resolving product or service problems by clarifying the customers’ question: determining the cause of the problem and selecting the best solution to solve the problem;
  • Going the extra mile to engage customers, build sustainable relationships and trust with customers through open and interactive communication;
  • Accurately recording feedback and customer insights to help and improve customer service;
  • Handling sensitive information and complying to company policies;
  • Following communication procedures, guidelines and policies.

If you fulfil the requirements, send your updated Curriculum Vitae and Cover Letter to rh@newco.pro

How we can help

NEWCO is an inward investment services provider in Portugal and Malta. With 30 years of experience, we are your one stop shop for investment and relocation services in Portugal or Malta.

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