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Our client, a company operating in the International Business Centre of Madeira, is recruiting a Customer Service Advisor to join their team in Funchal, Madeira.

The company is a fast-growing online marketplace for the exclusive fashion market, is looking for someone who is customer driven and passionate to be part of a team who wants to make a difference by creating value for our customers and making our service outstanding. The role will report directly to the Customer Service Manager.


Desired skills and experience

  • High school diploma
  • Fluent in English (mandatory), other languages is a plus;
  • Proficient in the use of IT systems, good knowledge of Excel/Google Sheets;
  • Experienced in customer service (1 year) optional;
  • Effective verbal and written communication skills;
  • Team player;
  • Attention to detail;
  • A can-do attitude;
  • Having a passion for helping people;
  • Ability to work under pressure;
  • Ability to multitask, prioritise and manage time effectively;
  • Adaptability and ability to present solutions with passion


The company is looking for someone who is capable of:

  • Maintaining a positive, empathetic and professional attitude towards customers at all times;
  • Resolving product or service problems by clarifying the customers’ question: determining the cause of the problem and selecting the best solution to solve the problem;
  • Going the extra mile to engage customers, build sustainable relationships and trust with customers through open and interactive communication;
  • Accurately recording feedback and customer insights to help and improve customer service;
  • Handling sensitive information and complying to company policies;
  • Following communication procedures, guidelines and policies.

If you fulfil the requirements, send your updated Curriculum Vitae and Cover Letter to

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