The recently published report “Delivering on the European Benchmark” is a comparative analysis of the development of E-Government services in EU countries, drafted by a group of entities at the request of the European Commission regarding 2013.
According to this study, Malta obtained a remarkable classification and was the only country that consistently achieved the highest performance position in the different indicators that were analysed: “Citizen focused services”, “transparency”, “cross-border mobility” and “key enablers in IT”. Portugal, on the other hand, topped the ranking in overall terms regarding three out of the four criteria that were analysed; “Citizen focused services”, where the country came in second place and “transparency” and “key enablers in IT”, where it came third.
The first indicator, “Citizen focused services” shows how well information is made available online (“online availability”) and how that information is perceived by users (“online usability”). The second one, “transparency”, indicates to what extent governments are transparent in their responsibilities and the performance obtained in the provision of online services. The third indicator, “key enablers in IT”, evaluates to what extent that information is accessible to citizens from other member-states. Finally, the “Key IT enablers” indicator evaluates whether technical tools related to electronic identification and electronic documents are made available, among other things.
Malta was the only EU Member State classified at the top of all these indicators, a classification which Maltese authorities very pleased to receive. In applying their “Digital Malta: National Digital Malta 2014-2020” strategy they plan to continue improving their capacity to provide digital services in all of society´s sectors.
Malta and Portugal have both invested in developing their eGovernment services over the past years, with unquestionable benefits for operators and investor: in addition to the convenience and easy access to information, the interaction costs associated with the public services are lower and the information is obtained more effectively, with less bureaucracy and higher speed which are vital aspects to those who operate on international markets.
The complete report (in English) can be consulted here. http://ec.europa.eu/digital-agenda/en/news/eu-egovernment-report-2014-shows-usability-online-public-services-improving-not-fast